Setup or Streaming Issues
For help with the technical components of the Virtual Festival site, including LIVE CHAT SUPPORT, CLICK HERE. The help site has FAQs on troubleshooting technical issues on the Virtual Festival Site, including how to play the movies on your TV, system requirements, and more.
General FAQ
What is Heartland Film?
Heartland Film is a nonprofit arts organization founded in 1991 in Indianapolis, Indiana, USA with the mission to inspire filmmakers and audiences through the transformative power of film.
Heartland Film is a curator and supporter of purposeful filmmaking, honoring a wide variety of cinema and awarding storytellers from all over the world. The films we select and exhibit – whether they inspire and uplift, educate and inform, or have the ability to shift audiences’ perspectives on the world – all have one thing in common: they are entertaining films that do more than just entertain.
Heartland Film is comprised of three main program areas: the Heartland International Film Festival, the Indy Shorts International Film Festival, and the Truly Moving Picture Award.
What is the format for HIFF 2021?
Given the current state of the world this year, and because the safety of our audiences, filmmakers, staff, and volunteers, we’ve decided to continue with a hybrid format again this year. We've partnered with Eventive to create a virtual film festival – 145 new and exciting narrative and documentary feature films, on-demand from the comfort of your home.
We understand that film festivals are a fantastic reason to get out of the house and watch a movie where it was meant to be seen – on the big screen. Fortunately, thanks to our friends at Living Room Theaters, Kan-Kan Cinema and Brasserie, Newfields, and the Indianapolis Art Center, we’re able to make that happen too! Over our festival’s run, we will be hosting 11 nights of screenings at these venues.
Masks are required for all audience members, regardless of vaccination status, in all indoor venues (except while actively eating and drinking).
Is there a downloadable version of the festival guide?
Yes! CLICK HERE to view, download, and/or print the PDF version of this year's festival guide. In addition, print guidebooks are available beginning Thursday, September 30th at our venues - Living Room Theaters, Kan Kan Cinema, the Indianapolis Art Center, Newfields, and The Historic Artcraft Theater in Franklin.
Where can I purchase Heartland Film merchandise?
During the festival, merchandise will be available at the Box Office at each of our venues. Each venue will have its own unique color of each item, so visit all of our venues to collect the whole set! Sizing may be limited, so buy your keepsake early! Heartland Film Members get 10% off of retail prices. After the festival has concluded, you can click HERE to purchase our rad new designs at our new online store!
How do I make a donation to Heartland Film?
You have the option to add a donation when you purchase tickets or a fest pass, or you can make a separate`contribution HERE.
As a non-profit arts organization where ticket sales account for less than 20% of our annual operating costs, we greatly appreciate any and all contributions to help us continue our mission to inspire filmmakers and audiences through the transformative power of film.
How do I get involved as a sponsor or partner?
Please contact our Director of Development Michael Ault (mault@heartlandfilm.org) and/or Development Coordinator Heather Ross (hross@heartlandfilm.org).
How do I become a Heartland Film Member?
Members receive benefits that include discounts on tickets and fest passes, exclusive invitations to advance screenings during the year, discounts on festival merch, and more! Click here to learn more about our membership levels and join the Heartland Film family.
How do I become a volunteer?
Our festivals wouldn’t be possible without volunteers! Volunteering is a great way to contribute to Heartland Film, make new friends, and be part of a fun, exciting film festival environment. Though HIFF 2021 is a different format from years past, we still have volunteer opportunities available. You can also still sign up for our database so you can be alerted to future opportunities for Indy Shorts (July 2022) and year-round. Visit heartlandfilm.org/volunteer for more info and to join our family! If you have any questions, please email Volunteer Coordinator Julie Landrum at jlandrum@heartlandfilm.org.
How can I get daily updates and important information about the festival?
If you want to receive important festival updates and info leading up to and during HIFF, be sure to sign up for our email newsletter by checking the "sign up for the newsletter" box when you purchase a ticket or fest pass. During the festival, the newsletter is daily, and the rest of the year it is monthly. You can also follow us on Facebook, Twitter, and Instagram.
In- Person Festival FAQ
What COVID protocols will you be following?
In accordance with venue requirements and local guidelines, all attendees will be required to wear a mask indoors except when eating or drinking. Guests will not be able to enter theaters without a mask. Most venues will have assigned seating, but there are no physical distancing restraints at this time. Our goal is to keep all staff, volunteers, and patrons safe. We appreciate your cooperation.
Locations:
Living Room Theaters at Bottleworks District
Address: 745 E 9th St Suite 810, Indianapolis, IN 46202
Parking: Bottleworks District has two paid surface lots and a parking garage. Enter from 9th St. Map
Parking Validation: Visit the concessions stand to get a parking validation. The theater will validate up to 3 hours of parking in the Bottleworks-owned parking areas only. Massachusetts Avenue street parking cannot be validated.
Kan-Kan Cinema and Brasserie
Address: 1258 Windsor St, Indianapolis, IN 46201
Parking: Free parking is available in the theater's parking lot, and when full, street parking. Please be respectful of their neighbors, as it is a residential area.
So, there's a restaurant there?: Yes! The Brasserie is a full-service European-inspired bistro helmed by chef Abbi Merriss – well-known in Indy (and the whole country, actually) for her award-winning work at Bluebeard. There is a beer, wine and a cocktail program, too. Current hours are 5:00pm – 11:00pm. Starting October 9 and 10, they are also open for Brunch every Saturday and Sunday from 11 AM-3 PM. Reservations are not accepted.
Is it a dine-in theater?
No. The Brasserie is a standalone restaurant that resides in the Kan-Kan. You don’t have to buy a movie ticket to eat (or drink) there. But you certainly can make a night of it by coming in for dinner and a movie, or just drinks and conversation anytime. There is a concession stand for moviegoers and you can bring your beer or cocktail into the theatre.
Newfields (Toby Theater, DeBoest Lecture Hall)
Address: 4000 N Michigan Rd, Indianapolis, IN 46208
Parking: Free parking is available in the surface lot and underground garage (enter from Michigan Road or 38th Street).
**Note: Harvest Nights at Newfields will also be occurring in the evenings, so parking will fill up quickly. Once the surface lots are full, Newfields staff will direct visitors to overflow parking where a shuttle will take visitors to the main entrance of Newfields. Please arrive early and plan accordingly.
Where are the Toby Theater and DeBoest Lecture Hall?
They are located inside Newfields (formerly known as the Indianapolis Museum of Art). Enter through the main entrance, through the main lobby on the first floor. Our volunteers will be there to direct you. Campus map
Historic Artcraft Theatre (Franklin, IN)
Address: 57 N Main St, Franklin, IN 46131 (25 min south of downtown Indianapolis)
Parking: Free street and lot parking in downtown Franklin surrounding the theater. Parking can fill up quickly closest to the theater, so plan accordingly.
Indianapolis Art Center (Broad Ripple neighborhood)
**All screenings at this location are OUTDOORS.**
Address: 820 E 67th St, Indianapolis, IN 46220
Parking: Free parking in the main lot and on surrounding streets. The screenings will take place outdoors on the lawn behind the main building. Signs and volunteers will direct you.
Bring your own blankets and lawn chairs.
No outside food or drink. Free HotBox pizza will be provided, starting at 5:30pm. A cash bar will be present onsite.
In the case of adverse weather, the screenings will be moved indoors to the Indianapolis Art Center's auditorium and masks will be required regardless of vaccination status. Masks are not required outside.
Virtual Festival FAQ
When are films and events available to watch?
You can begin watching the Virtual Festival films at 12 PM EST on October 7, and they will be available through October 17. You may pre-order films and events before October 7, and you will receive an email notification when they are available to watch.
How do I know if a virtual film is available in my region?
Most films are available for viewers in the U.S., with some films available worldwide. Select films are available only to viewers in Indiana. These "geofences" will be indicated below the main image on each film's info page. The films' geofences have been determined at the request of the filmmakers.
Film views are limited, and films can "sell out," which will be indicated by "Sold Out."
How long do I have to start watching the movie?
When you purchase an Unlock to the movie, you will see an indication of how long you have to start watching below the “watch now” button on the film page. After you’ve started watching the movie, the indication will change to show you how much time is left to finish. The festival ends at 11:59 PM EDT on October 17 and all content must be unlocked by this time, so plan accordingly.
How long do I have to watch a movie once I hit play?
You will have 72 hours to watch the film once you hit play. Even if you click play the final day of the festival, you still have 72 hours to complete the film.
How does my fest pass or ticket package work?
The VIP Fest Pass, Virtual Fest Pass, Household Virtual Fest Pass, and Virtual 5-pack allow you to unlock each film one time and is automatically linked to your account on Eventive. After you unlock a program, please note the amount of time you have to push play on that particular film. Once you push play you will have 72 hours to complete the screening.
5-packs can be used for different films; you do not have to use them all for the same film.
Film views are limited, and films can “sell out,” which will be indicated by “Sold Out."
What happens once I purchase my fest pass or ticket package?
You will receive a confirmation email. For a VIP Fest Pass, Virtual Fest Pass, Household Virtual Fest Pass, Virtual 5-pack you will be able to pre-order or unlock your film and Q&A/panel selections.
How do I purchase an individual ticket?
If you would like to purchase a virtual ticket “unlock” to a film, head to the Virtual Festival by going to the Menu on the upper left corner of this page and clicking Virtual Festival. Here you can browse through all of the available programs. Purchase your ticket by selecting "Pre-Order" or "Unlock" and then enter your email address to login or create an account here on Eventive. You will then be prompted to enter your credit card information to complete the purchase. You will receive a confirmation email after your purchase with a direct link to unlock the film.
How do I find a film after I've unlocked or pre-ordered?
Check your inbox for the order confirmation email and click the “watch now” button.
Or visit the Virtual Festival page and click the film's poster/image, which will take you to the page for the screening. If you’re logged into your Eventive account and already ordered a ticket for that film, you will have the option to “watch now” from the virtual screening page.
My Virtual Fest Pass or 10-pack does not include access to the in-person screenings. Can you purchase individual tickets to those films?
Yes, individual tickets are available for screenings at the Living Room Theaters, Kan Kan Cinema, Indianapolis Arts Center, Newfields, and The Historic Artcraft Theater. Please note these screenings have limited capacity, and we recommend you purchase your tickets in advance.
Can I rewind or start a film over?
Yes, you have complete access to the entire film during your 72 hour watch window.
Once you click Play, you have 72 hours to watch the film. If you would like to invite a friend or family member outside of your household to watch a film, please encourage them to purchase a pass or buy a standalone screening ticket for $9 regular / $7 Members. After you’ve started watching a film, you will see an indication of how much time is left to finish the screening.
Where can I find the films I have reserved/unlocked?
Make sure you are logged in to Eventive. If you're not logged in, click "Log In" in the upper right corner of the screen. If you are logged in, click the Ticket icon for "My Tickets".
I bought the movie and now it is telling me to unlock it again. What do I do?
Please confirm that you are logged in with the same email address or Facebook login you used to purchase the film. You can log in using the login link at the upper right corner of the screen, or if you are not logged in at all you’ll be prompted to login after clicking “unlock now.”
I have not received a confirmation email from Eventive after my purchase. How do I access the festival?
Eventive automatically emails your pass or ticket confirmation to your email.
If you did not receive it, please check your email spam folder. If the email is not in your spam folder, then try logging in under the same email address or Facebook login you used to purchase your screening at https://hiff21.eventive.org/login. If you still are having trouble, email boxoffice@heartlandfilm.org.
I bought a Virtual 10-pack but I won't be able to use all of my tickets. What are my options?
You can redeem vouchers from your 10-pack to give a virtual film screening as a gift. When you are logged in and on a film's Virtual Festival page, click "Give as gift", which appears right below the Pre-Order/Unlock button. You will be prompted to enter the recipient's email address, and an email will be sent directly to that recipient with a link for them to unlock the film.
Do the films have closed captioning?
Closed captioning is available only if you're watching on Internet browser for a limited number of titles. You can find these films under the Closed Captioning section on the Virtual Festival page. Closed captioning is not available on the Eventive app. Films not in the English language will automatically have subtitles on all viewing platforms.
Where can I find content advisories for the films?
Content advisories are found on each film's info page. Films suitable for children will be labeled "Family-Friendly" and "Suitable for All Ages," but viewer discretion is advised for all films.
How do I vote for Audience Choice Award?
Films that are eligible for the Audience Choice Awards will be notated on the film's virtual screening page below the player. Once you have completed viewing your film, you will be able to cast your vote. On the virtual screening page below the player you will see ratings scaled from 1 to 5, poor to excellent. Click your choice and your vote has been cast. Only one vote per account will be counted.
Audience Choice Award winners will be announced in the email newsletter and on social media the week of October 18 after all screenings conclude.
Where and when can I see the Award Winners Announcement?
The jury award winners will be announced on Friday, October 15 at 6:00 PM ET via our live Awards Presentation HERE, before being posted on social media and our email newsletter.
My question wasn't answered here!
Please contact boxoffice@heartlandfilm.org or call 1-866-HFF-1010. If you have technical setup or streaming issues, CLICK HERE for FAQ and Live Chat Support.
FOR MEDIA
How do I request a Virtual Media Credential?
Please complete our Media Accreditation Request Form.
I want to set up an interview with a filmmaker or Heartland Film staff.
Please contact Marketing Manager Jessica Chapman at jchapman@heartlandfilm.org
